Introduction
This comprehensive guide provides research-backed strategies to organize emails effectively. You’ll discover practical techniques to reduce email overload, integrate email tasks into dedicated management systems, and implement archiving strategies that ensure you never lose important information while maintaining a clean inbox.
The average professional receives 121 emails every single day. That’s approximately 44,000 emails per year flooding into your inbox [1]. For many of us, this constant stream of messages creates a significant source of workplace stress and reduced productivity.
If you struggle with an overflowing inbox, you’re not alone. Research shows that professionals spend an average of 28% of their workweek managing email [2]. That translates to more than 11 hours weekly sorting, reading, and responding to messages instead of focusing on high-value work.
Key Takeaways
- A good email system works with your natural habits, not against them
- The right approach can cut your email management time in half
- Simple systems often work better than complex ones
- Consistency matters more than perfection
What You Will Learn
- Why most email organization systems fail
- How to create a custom email organization system
- Practical email processing techniques
- How to integrate emails with task management systems
- Implementing effective email archiving strategies
- Tools and shortcuts to streamline your workflow
Why Most Email Organization Systems Fail Busy Professionals
Email communication has reached staggering levels and created a silent crisis for today’s professionals. We receive an average of 126 work emails daily, and global email volume grows by over 3% each year [1]. Most email management failures happen because our mental capacity can’t handle this overwhelming flood of information.
The psychological burden of complex systems
Complex email organization systems usually fall apart quickly. Research shows that information overload happens when people can’t process the incoming information. This disrupts their workflow and forces them to constantly prioritize tasks [3]. Then, many professionals start experiencing real psychological distress.
This overload comes at a hefty price. About 66% of Americans feel stressed because of their email volume [4]. Some even show physical symptoms like slouching when their inboxes become overwhelming. High email load also leads to:
- Poor well-being and higher chances of burnout
- Regular disruptions that block focused work
- Poor decision-making about email importance
Complex categorization schemes and detailed folder systems often make things worse. Busy professionals need too much mental energy to maintain these systems. The extra cognitive load becomes a burden instead of helping them stay organized.
The trap of perfectionism in email management
There’s another reason email systems fail – our perfectionist tendencies. Perfectionists always try to produce flawless work. This mindset becomes counterproductive when managing emails.
Perfectionism creates significant problems in email organization. People who prioritize tasks like reaching “inbox zero” or building perfect folder structures find that perfectionism steals their time and resources.
Perfectionist email management leads to:
Delayed action: Perfectionists put off email tasks because they worry about not responding perfectly
Mental fatigue: Looking for the “perfect” system drains energy needed for real work
Self-criticism: Not maintaining a perfect system triggers anxiety and harsh self-judgment
Simple systems work better for busy professionals who juggle multiple responsibilities in management positions, creative roles, or while balancing career and family. The best email organization method uses minimal folders and processes emails in batches twice daily. This works better than chasing an impossible perfect system.
Understanding these psychological barriers helps create an email system that works with your natural habits instead of fighting them.
Understanding Your Personal Email Management Style
You need to understand how you process information before creating an email organization system that works. Research shows our personality traits and priorities shape our email habits [5]. Finding your natural style helps build a system that works with you instead of against you.
Visual vs. text-based organizers
Your brain processes information in its own unique way. Text-based emails get opened more often, and fancy HTML templates reduce open rates by 25%. Plain text emails also get 8% more clicks in certain campaigns, especially in B2B communications.
Your personal priorities matter significantly. Visual organizers usually prefer:
- Color-coded categories
- Image-rich interfaces
- Spatial organization systems
Text-based organizers thrive with:
- Label-focused organization
- Numbered reference systems
- Chronological sorting
Different professional roles can shape these priorities. Technical decision makers and C-level executives participate more with text-based communications. Marketing professionals respond better to visual emails.
How attention patterns affect email habits
Your natural attention style shapes the way you handle email deeply. Studies show managers need at least 90 minutes daily to recover from email interruptions [6]. Frequent checking creates a dopamine-driven cycle that feels productive but disrupts deep work.
Email habits become automatic through repetition and create mental scripts that run without conscious thought. Personality dimensions influence these habits—conscientiousness strengthens them while emotional stability affects how mindlessly we follow them.
Strategic batch processing works best for professionals who juggle multiple tasks or have attention differences like ADHD. Research supports checking emails 2-3 times daily instead of the average 15.48 times most workers report.
Identifying your email pain points
A successful organization system starts with knowing your specific challenges. Common pain points include:
Inbox overwhelm: Email volume stresses 66% of Americans
Attention fragmentation: Focus breaks from constant notifications
Processing inconsistency: Emails get read but actions get forgotten
Organization confusion: Too many folders create extra mental load
Four main email management styles emerge from these patterns: animated (quick, emoji-rich), detailed (thorough, complete), speedy (action-oriented, concise), and clear (precise, quickest). Knowing your style helps find an organizational approach that lasts.
The best way to organize emails aligns with your natural habits. Keep folders minimal and set consistent processing times—productivity experts suggest twice daily.
Creating Your Custom Email Organization System
You now know your email style, so let’s build a system that aligns with how you work. A good email organization system doesn’t need complex solutions—you just need an optimized approach that fits your needs.
Assessing your professional email needs
Every successful email system starts with knowing what you really need. Each role needs a different approach—marketing teams work best with project-based categories, while customer service teams sort by sender. The first step is to spot your email challenges. Watch your inbox for a week and track which messages pile up and need quick responses.
Next comes your work style. Do you prefer checking emails twice a day (morning sorting and afternoon replies), or do certain senders need instant alerts? This honest look gives you the base for your tailored system.
Choosing between folders, labels, or flags
Your main organization method is a key choice to make. Outlook users rely on folders—virtual “drawers” where emails stay in one spot [7]. Gmail users can utilize labels instead, which work like sticky notes and let you tag one email multiple ways.
Here are the main differences:
Folders: Traditional but limited (one email, one location)
Labels: Flexible tagging system allowing multiple categorizations
Flags/Stars: Quick visual identifiers for priority or status
The quickest way to organize emails uses minimal categories. While some experts promote complex folder structures, studies show fewer folders help reduce mental strain. Color-coding your categories adds visual order without making things complicated.
Setting up a system that grows with you
Your system should have room to grow. Keep folder levels at three or less to avoid confusion. Pick clear, simple names that make sense even as projects change.
Automation becomes your best friend—rules can sort incoming messages by sender, subject, or keywords automatically. These filters organize your inbox quietly without extra work from you.
Note that staying flexible matters most. Your system should expand as your duties change and match new ways of communicating. Take time every three months to review your setup, remove unused categories and update rules when needed.
How to Organize Outlook Email for Maximum Efficiency
Outlook gives you powerful tools that turn chaotic inboxes into orderly workspaces. You can save time managing communications when you learn to use these features.
Quick categorization with color coding
Color coding gives you instant visual organization without complex folder structures. Outlook’s color categories help you assign specific colors to messages based on their importance or project. Here’s how to set it up:
- Right-click a message and select Categorize from the menu
- Choose an existing color or select All Categories to create custom ones
- Rename generic categories (like “Red Category”) to meaningful labels such as “Urgent,” “Project X,” or “@Waiting”
This system works great for professionals with ADHD or visual priorities. You can quickly spot different types of messages without reading each subject line.
Triaging emails into different folders
A minimal folder approach works best, but the right folders can streamline your workflow. Outlook’s Focused Inbox splits important messages from less urgent ones and puts newsletters and promotions in your “Other” tab.
Try this simple three-folder system to manually sort emails:
Action Required: Messages needing your response
Waiting: Emails where you’re awaiting replies
Reference: Important information you’ll need later
You can move messages between folders by dragging and dropping or using the Move command in the ribbon. Note that fewer folders mean less mental load, so avoid creating complex hierarchies.
Smart rules that sort emails automatically
Rules are Outlook’s hidden productivity gem. They sort incoming emails automatically based on criteria you set:
Start by right-clicking a message and selecting Rules > Create Rule. Then set conditions (sender, subject keywords, etc.) and actions (move to folder, categorize, flag).
You could create a rule that moves your team’s messages to a dedicated folder while marking your manager’s emails as high priority.
Search techniques that find any email instantly
Even with perfect organization, you need to find specific messages quickly sometimes. Outlook’s search features go way beyond simple keyword searches [7]:
- Type directly in the search bar to search
- Use quotation marks for exact phrases
- Refine searches with filters like From, Subject, or Has Attachments
- Combine search terms using AND, OR, NOT operators
Power users can use Ctrl+Shift+F to open Advanced Find and specify multiple criteria at once.
These four approaches together create the best way to organize emails in Outlook. You can handle communications efficiently while staying focused on your high-priority work.
Integrating Email Tasks into Dedicated Management Systems
The productivity benefits of email-task integration
Converting emails into tasks within a dedicated management system creates significant productivity improvements. This approach can increase overall productivity by separating communication (email) from action tracking (task system), allowing your brain to process information more efficiently [8].
When emails remain your to-do list, important actions often get buried under new messages. A dedicated task management system keeps your priorities clear and accessible.
Creating actionable tasks from emails
When converting emails to tasks, follow these best practices:
- Create clear, specific action items
- Replace vague subjects with actionable task titles
- Set explicit deadlines and priority levels
- Break complex requests into smaller, manageable tasks
- Include essential context
- Maintain links to original emails for reference
- Add relevant details needed to complete the task
- Note any dependencies or related tasks
| Email Subject | Poor Task Title | Effective Task Title |
|---|---|---|
| “Website Update” | “Handle website” | “Update team page with new staff photos by Friday” |
| “Question about report” | “Answer question” | “Provide Q3 sales data to Marketing team by EOD” |
| “Meeting next week” | “Prepare for meeting” | “Create presentation for client meeting on 10/15” |
Automated tools for email-task integration
Several tools can streamline the process of converting emails to tasks:
- Microsoft To Do and Outlook Integration
- Flag emails to automatically create tasks
- Set reminders and due dates directly from email
- Group related tasks by project or category
- Gmail and Google Tasks
- Drag emails directly into task lists
- Set due dates and reminders
- Organize tasks by project
- Third-party integrations
- Asana’s email forwarding creates tasks from messages
- Todoist’s email integration allows task creation via forwarding
- Zapier can automate task creation based on email triggers
Maintaining workflow continuity
To ensure smooth transitions between email and task systems:
- Establish consistent processing routines
- Schedule regular times to convert emails to tasks
- Process in batches to minimize context switching
- Create templates for common task types
- Link back to source emails
- Maintain references to original messages for context
- Include email links in task descriptions
- Attach relevant email content to tasks
Research shows that maintaining links to original emails improves task completion accuracy and reduces time spent searching for information [9].
Implementing a Comprehensive Email Archiving Strategy
Beyond basic folder systems
A strategic approach to email archiving goes beyond simple storage. Research recommends implementing a comprehensive system that includes categorization, tagging, and retention policies [10].
Developing an effective retention policy
An effective email retention policy balances legal requirements, organizational needs, and practical considerations:
- Determine appropriate retention periods
- Business correspondence: Minimum 3 years
- Financial records: 7 years (or as required by regulations)
- HR-related communications: Duration of employment plus 3 years
- Project documentation: 3 years post-project completion
- Document your retention process
- Create clear guidelines for what to keep and what to delete
- Establish regular review cycles for archived emails
- Maintain records of your archiving procedures
Risk classification for email content
Emails should be categorized based on sensitivity and compliance requirements:
| Risk Level | Characteristics | Storage Requirements |
|---|---|---|
| Low | General communication | Standard archiving |
| Medium | Business-sensitive information | Enhanced security measures |
| High | Personal identifiable information (PII) | Specialized protection systems |
Advanced search and retrieval systems
Implement robust search capabilities to ensure archived emails remain accessible when needed:
- Metadata tagging
- Tag emails with project names, client information, or content types
- Use consistent naming conventions for easier searching
- Include date ranges and key stakeholders in tags
- Full-text indexing
- Ensure your archiving solution indexes email content for searching
- Test search functionality regularly to confirm effectiveness
- Train team members on advanced search techniques
Cloud-based and hybrid archiving solutions
Modern archiving solutions offer significant advantages over traditional methods:
- Cloud-based archiving benefits
- Improved accessibility from any location
- Automatic backups and disaster recovery
- Scalable storage that grows with your needs
- Reduced IT infrastructure requirements
- Hybrid solutions for sensitive information
- Store highly sensitive emails on-premises
- Use cloud systems for general communication
- Implement consistent policies across all storage types
Organizations using cloud-based archiving solutions report faster information retrieval and lower storage costs compared to traditional methods [10].
The Two-Batch Method: A Minimalist Approach to Organized Email
Simple email management works better than complex systems. The two-batch method—checking emails just twice daily—might be the best way to organize emails if you’re a busy professional looking for balance. Studies show that people who limit their email access feel less stressed and get more done [5].
Morning batch: Triage and quick responses
Start your first email batch around 10:00 AM, after finishing your most important task. This helps you stay focused on your priorities instead of reacting to others.
Your morning email session should follow this strategic approach:
- Use the “2-minute rule”—respond right away if it takes less than two minutes [8]
- Mark important emails that need more thought for your afternoon batch
- Move relevant items to your task management system
- Clean up your inbox by archiving or deleting non-essential messages
This well-structured system helps prevent decision fatigue later in the day. Research shows that 68% of professionals look at work email before 8 AM, and half check while they’re still in bed [4]. These habits make you reactive instead of proactive.
Afternoon batch: Deep work and thoughtful replies
Schedule your second email batch for mid-afternoon, usually around 2:00 PM. This timing lets you focus on important work during morning hours and tackle complex messages during the afternoon when energy naturally dips.
The afternoon session is different from morning triage because it focuses on depth. This time should be used to:
- Write careful responses to complex questions
- Handle starred messages from your morning session
- Send emails you’ve drafted throughout the day
This approach fits well with focused work periods without interruption on challenging tasks. Studies reveal that employees who can’t check email constantly stay focused longer, switch tasks less, and show fewer signs of stress [3].
Why limiting email checks reduces stress
The results supporting batch processing are clear. One study found that people who checked email just three times daily felt much less stressed than those with unlimited access [5]. Lower stress levels led to better well-being in a variety of areas.
Americans’ email habits tell an interesting story. About 81% check their work emails constantly on days off, and these people show the highest stress levels among all groups studied [4]. Setting boundaries around email checking isn’t just about getting more done—it protects your mental health.
This minimalist system works especially well for people in demanding jobs or those with attention differences like ADHD. It offers a practical way to avoid the constant email alertness that splits focus and raises anxiety levels.
The Three-Folder System That I Use at Work
Email organization doesn’t need dozens of folders. In the past I used both, project based folders in Outlook, as well as an “unorganized” inbox with everything. But I have to say, the search function in Outlook has limitations.
Studies show that people who file emails actually spend more time in their inbox than those who search. A simple three-folder system cuts through the complexity, and you retain control. I discovered this after trying many approaches.
Action required: Your focused to-do list
The Action Required folder works as your digital to-do list. Emails that need your response or action belong here—these are your must-complete tasks. Keep this folder small with only emails that need immediate attention. Your priorities stay clear when you sort them by urgency.
Waiting: Track responses without anxiety
The Waiting For folder keeps track of sent messages that need replies. This approach stops things from slipping through. I look at mine daily to see what needs a follow-up. Critical information often gets lost until it becomes a problem without this folder. Due dates and timestamps help you stay accountable.
Reference: One folder for everything you might need later
Your Reference folder contains completed conversations and information for future use. One searchable archive reduces decision fatigue dramatically, unlike traditional systems with many subfolders. Modern search features make complex folder hierarchies unnecessary.
Inbox: Only for Triage
Your inbox serves as a processing zone—not storage. Handle messages right away (if under two minutes) or move them to the right folder [8]. Get your inbox to zero daily, then review Action and Waiting folders.
Why fewer folders mean less mental load
Someone receiving 121 emails spends about 20 minutes daily managing complex folder structures. Fewer folders save time and reduce the mental strain of categorization decisions. Each folder choice takes mental energy you could use for meaningful work. Research shows that people with simple folder structures manage email faster overall.
This three-folder system works well in email platforms of all types, including Outlook and Gmail. It’s the best way to organize emails whatever your professional role.
Practical Email Processing Techniques for Overwhelmed Inboxes
Email overload can trigger real stress and anxiety. Let me share three practical techniques that have helped thousands of professionals take control of their inbox without complex systems.
The 2-minute rule for immediate action
The 2-minute rule is the most powerful technique to prevent email buildup. The approach is simple: process your inbox and respond right away to messages that take two minutes or less instead of saving them for later.
This rule works because storing and tracking a task often takes more time than completing it right away [8]. Many professionals who use this rule have increased their email processing efficiency per day.
The 2-minute rule works best during email processing time—not during creative work or important projects. If a task takes longer than you predicted, stop and add it to your task list.
Decision tree for handling new messages
Here’s a clear path to process new messages:
Assess the time required: Check how long the email will take
Under two minutes? Complete it now, then archive or delete
Over two minutes? Add tasks to your priority list and file the email
No action needed? Archive or delete right away
This method stops emails from piling up and ensures you track all embedded tasks. The system works even better with proper archiving and strong search features.
Dealing with email backlog without panic
A mountain of unread messages needs a systematic approach:
Schedule dedicated blocks: Use 15-20 minute focused sessions instead of trying to clear everything at once
Batch process by subject: Sort by subject line and keep only the latest email in conversation threads
Sort by sender: Handle emails from the same sender together
Filter by date: Older emails might be outdated and ready for archive or deletion
These practical techniques will help you reshape your email experience from overwhelming to manageable without complex systems that don’t work.
Setting Boundaries: Protecting Your Focus from Email Intrusions
Email boundaries are vital for your mental wellbeing. The digital world has created what experts call “the curse of immediacy”—the assumption that every message needs an instant response [9]. Strategic barriers between you and your inbox are perhaps even the best way to organize emails without feeling swamped.
Setting up separate work and personal accounts
Separate work and personal email accounts offer significant protection against information leakage and help build healthier work-life boundaries. This split lets you retain control over when you participate in professional communications while keeping personal messages accessible.
Professionals who keep distinct accounts report improved focus and lower stress levels. This separation shields family time from work intrusions for people who balance career and family duties. Creative professionals also find that distinct communication channels help them maintain clear mental spaces for different types of thinking.
Training colleagues and clients about your email schedule
Managing expectations is a vital part of keeping email boundaries. Your email checking schedule should be clear through:
- Auto-replies that set realistic response timeframes
- Email signatures stating your checking hours
- Templates explaining your communication policy
Note that responding to emails at 9 PM sets an expectation of availability during those hours [9]. Your network will understand when to expect responses better if you train them properly, which reduces the pressure to check constantly.
Email-free zones and times in your workday
Dedicated email-free periods throughout your day boost productivity significantly. Research shows that checking email 2-3 times daily reduces stress and improves efficiency [9].
Start by identifying your peak cognitive periods and shield them from email disruptions. Put your phone away or turn it face-down during focus sessions. Use “do not disturb” settings when you need focused work time.
These structured boundaries matter even more for professionals with ADHD—they stop the dopamine-driven cycle of constant checking that breaks focus and drains mental energy.
Tools and Shortcuts to Streamline Your Email Workflow
Technology can boost your email organization system if you use it strategically. The right tools can turn tedious email management into a simple process that saves your precious time for meaningful work.
Essential keyboard shortcuts for Gmail and Outlook
Keyboard shortcuts are your secret weapon to handle emails quickly. Gmail users can press the question mark (?) to see all available shortcuts—a keyboard shortcut that helps you learn other shortcuts. This simple action shows dozens of time-saving commands right at your fingertips.
Outlook users will find these shortcuts valuable [11]:
- Ctrl+N: Create new email
- Ctrl+R: Reply to message
- Ctrl+F: Forward message
- Ctrl+Enter: Send email
- Ctrl+Q: Mark as read
Learning these commands takes some effort at first, but once you’re skilled at them, you won’t need to move your hand between keyboard and mouse. This makes your workflow much faster.
Template responses for common messages
Email templates are one of the most overlooked productivity tools. Gmail has email templates built into most Google Workspace accounts. Many professionals waste time writing the same responses when templates could do this automatically.
Templates help you respond quickly and consistently in many situations:
- Sales inquiries
- Customer support
- Meeting follow-ups
Well-crafted templates ensure you don’t miss important details while letting you personalize each message quickly. This approach helps professionals with ADHD or those balancing family and career responsibilities.
Automation rules that save hours weekly
Automating repetitive email tasks could be your best chance to get back lost time. Email automation rules work on a simple trigger-action principle and handle routine messages automatically.
IFTTT (If This, Then That) provides free premade “recipes” to automate Gmail quickly. These integrations can move information into or out of your email system automatically—perfect to simplify processes between your applications.
Setting up filters and smart rules sorts incoming messages automatically and eliminates manual processing time. These automated workflows save valuable time and keep your communication consistent.
Processing emails just twice daily, combined with these tools, creates the foundation for an organized, stress-free inbox.
Conclusion
You don’t need complex systems or perfect organization to manage email effectively. Success comes from building simple habits that fit your natural workflow instead of chasing “inbox zero” or building complicated folder structures.
These core practices will help you take control: check your email twice daily, keep just three essential folders, and handle quick responses right away with the two-minute rule. This approach works especially when you have family responsibilities or ADHD-related challenges to juggle.
Email should work for you, not control your day. Clear boundaries, automation tools, and simple organization systems can change your inbox from a stress trigger into a productive command center.
Breaking old email habits takes time. Pick one technique to start with – try the two-batch method or three-folder system first. Your future self will appreciate the control you’re taking over your inbox today.
FAQs
What’s the most effective way to organize emails for busy professionals?
The best approach is to implement a simple three-folder system: Action Required, Waiting, and Reference. This minimalist method reduces mental load while maintaining complete control over your inbox. Process emails twice daily using the two-batch method, handling quick responses immediately with the two-minute rule.
How can I reduce email-related stress and improve productivity?
Limit email checks to twice daily, ideally around 10 AM and 2 PM. This batch processing approach allows for focused work periods and reduces the stress of constant inbox vigilance. Additionally, set clear boundaries by communicating your email schedule to colleagues and creating email-free zones during your workday.
What are some practical techniques for managing an overwhelming inbox?
Use the 2-minute rule to handle quick responses immediately. For backlog, schedule dedicated 15-20 minute sessions to process emails by subject or sender. Implement a decision tree: assess time required, complete tasks under two minutes, add longer tasks to a prioritized list, and promptly archive or delete non-actionable messages.
How can I streamline my email workflow using technology?
Learn essential keyboard shortcuts for your email client to speed up common actions. Create template responses for frequently sent messages. Set up automation rules to sort incoming emails automatically. These tools, combined with twice-daily email processing, can significantly reduce time spent on email management.
What’s the best way to set up email folders or categories?
Keep it simple with just three main folders: Action Required, Waiting, and Reference. Use color coding for quick visual organization. Avoid creating elaborate folder hierarchies, as they often increase mental load. Instead, rely on robust search capabilities to find specific emails when needed. This minimalist approach works well across various email platforms.
References
[1] The Radicati Group. (2022). “Email Statistics Report, 2022-2026.”
https://www.radicati.com/wp/wp-content/uploads/2022/01/Email-Statistics-Report-2022-2026-Executive-Summary.pdf
[2] McKinsey Global Institute. (2022). “The social economy: Unlocking value and productivity through social technologies.”
https://www.mckinsey.com/industries/technology-media-and-telecommunications/our-insights/the-social-economy
[3] Mark, G., Iqbal, S., & Czerwinski, M. (2020). “How blocking distractions affects workplace focus and productivity.” ACM Transactions on Computer-Human Interaction, 27(2), 1-29.
https://dl.acm.org/doi/10.1145/3380959
[4] American Psychological Association. (2022). “Stress in America: The State of Our Nation.”
https://www.apa.org/news/press/releases/stress
[5] Kushlev, K., & Dunn, E. W. (2015). “Checking email less frequently reduces stress.” Computers in Human Behavior, 43, 220-228.
https://www.sciencedirect.com/science/article/pii/S0747563214005810
[6] Mark, G., Voida, S., & Cardello, A. (2016). “A pace not dictated by electrons: an empirical study of work without email.” Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems, 1989-2001.
https://dl.acm.org/doi/10.1145/2858036.2858193
[7] Microsoft Research. (2021). “Outlook Productivity Research.”
https://www.microsoft.com/en-us/research/publication/impact-of-outlook-organization-methods/
[8] Allen, D. (2015). Getting Things Done: The Art of Stress-Free Productivity. Penguin Books.
https://gettingthingsdone.com/resources/
[9] Harvard Business Review. (2019). “6 Ways to Set Boundaries Around Email.”
https://hbr.org/2019/09/6-ways-to-set-boundaries-around-email
[10] Whittaker, S., & Sidner, C. (2018). “Email overload: exploring personal information management of email.” Communications of the ACM, 61(2), 28-33.
https://dl.acm.org/doi/10.1145/3177316.3177323
[11] Microsoft Support. (2023). “Keyboard shortcuts for Outlook.”
https://support.microsoft.com/en-us/office/keyboard-shortcuts-for-outlook-3cdeb221-7ae5-4c1d-8c1d-9e63216c1efd
[12] Pew Research Center. (2023). “The State of Digital Communication in America.”
https://www.pewresearch.org/internet/2023/04/digital-communication-report
